Virgin Australia seeks a Credit & Vulnerability Operations Manager in Melbourne to lead Credit & Collections efforts for high-risk and vulnerable customers. The role emphasizes compassionate, compliant debt recovery aligned with regulatory standards.
You will oversee referrals to the Payment Assistance Program, manage payment arrangements and case portfolios, and collaborate with Financial Counsellors to improve processes and outcomes.
Energy Credit & Vulnerability Specialist in Melbourne employer: Virgin Australia
At Virgin Australia, we pride ourselves on being a vibrant and inclusive employer that champions individuality and innovation. As an ICT Category Manager, you'll thrive in a dynamic work culture that values your contributions and offers real opportunities for professional growth. With exceptional benefits like discounted flights, a flexible hybrid work style, and a prime Brisbane location, you'll find a supportive environment where you can truly make a difference while enjoying a fulfilling career.
