Virgin Australia is seeking a Customer Escalations Consultant in Melbourne to manage complex escalated inquiries and complaints, ensuring fair outcomes. You will work with Process Leads and Customer Solution teams, applying expert resolution practices and driving continuous improvement for customer outcomes.
The role focuses on handling high-risk cases, providing expert guidance, and contributing to strategy development across the Retail function.
Senior Customer Escalations Specialist in Geelong employer: Virgin Australia
At Virgin Australia, we pride ourselves on being a vibrant and inclusive employer that champions individuality and innovation. As an ICT Category Manager, you'll thrive in a dynamic work culture that values your contributions and offers real opportunities for professional growth. With exceptional benefits like discounted flights, a flexible hybrid work style, and a prime Brisbane location, you'll find a supportive environment where you can truly make a difference while enjoying a fulfilling career.
