Virgin Australia in Melbourne is seeking a Customer Service Operations Process Lead to drive performance for the Pacific Blue Retail business, overseeing external customer service agents and KPIs.
The role also covers onboarding, training, recruitment of outsource partner agents, and ensuring the outsource partner represents the brand to customers.
In busy periods you may act as a senior agent, supporting calls and maintaining high service standards while managing costs and headcount.
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Customer Service Operations Lead — Process & Performance in Geelong employer: Virgin Australia
At Virgin Australia, we pride ourselves on being a vibrant and inclusive employer that champions individuality and innovation. As an ICT Category Manager, you'll thrive in a dynamic work culture that values your contributions and offers real opportunities for professional growth. With exceptional benefits like discounted flights, a flexible hybrid work style, and a prime Brisbane location, you'll find a supportive environment where you can truly make a difference while enjoying a fulfilling career.
