Membership Sales Consultant in Sydney

Drive sales, earn commission, deliver extraordinary experiences.

Iconic brand inspiring our Sydney community to change lives through wellness.

Full-time gig, free gym membership, discounted personal training, and more benefits.

The Virgin Way: At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you.

In this role, you bring energy, ownership and personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium, welcoming and consistent — every member, every time.

The impact you’ll make:

You are on the frontline of the member experience. You show up, take ownership and deliver your role to a high standard — supporting your team, your manager and your club to perform at its best.

What success looks like:

• People Contribution: You contribute to a positive, high-performing team.
• Operational Excellence: You deliver your role safely, consistently and to standard.
• Functional Excellence — Sales: You deliver your specific sales responsibilities to a high standard, driving commercial performance through consistent execution, strong product knowledge and effective sales techniques.

Key accountabilities include:

• Show up with a positive attitude and strong work ethic.
• Take accountability for your role and responsibilities.
• Support your teammates and contribute to a strong team culture.
• Be open to feedback and continuously improve.
• Communicate clearly and respectfully.
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination.
• Deliver your role in a way that supports revenue and retention.
• Promote products, services or experiences where appropriate.
• Work efficiently and productively during your shift.
• Understand how your actions contribute to club success.
• Follow all club processes, systems and safety requirements.
• Complete tasks accurately and on time.
• Maintain a clean, safe and well-presented environment.
• Be reliable, organised and prepared for your shift.
• Create welcoming, friendly and professional interactions with members.
• Be proactive in helping members and solving problems.
• Respond positively to feedback and service opportunities.
• Contribute to a seamless member journey across the club.
• Execute all stages of the sales journey, from lead generation through to conversion and onboarding.
• Consistently achieve individual and team sales targets, including memberships and ancillary products.
• Demonstrate deep product knowledge across memberships, services and offers, confidently tailoring solutions to member needs.
• Apply effective sales techniques, including needs discovery, objection handling and closing, to maximise conversion.
• Proactively generate leads through both in-club and out-of-club engagement, including local area outreach, partnerships and community activation.
• Represent the brand externally, building awareness and generating interest through events, activations and networking opportunities.
• Deliver engaging and personalised tours that reflect the Virgin Active brand and value proposition.
• Actively promote current campaigns, offers and promotions to drive sales outcomes.
• Maintain accurate and up-to-date records in CRM systems, ensuring all interactions are logged.
• Follow structured sales processes, scripts and cadence to maximise conversion and consistency.
• Actively follow up leads and enquiries, ensuring no opportunity is missed.
• Support membership retention through strong handovers and ongoing relationship building.
• Collaborate with club teams to ensure a seamless member experience from first contact onward.
• Take ownership of your sales pipeline, managing priorities and performance end-to-end.

To land this gig…and your ongoing mindset:

• You have >1 year of relevant experience and flexibility to work a non-traditional schedule.
• You have aligned experience. You know what it’s like to work with a high-profile consumer brand and thrive on exceeding sales targets and delivering strong commercial outcomes.
• You bring confidence in applying sales techniques, building relationships and creating demand both in and out of club.
• You’re pure heart. You show up with care, kindness and respect.
• You see the big picture. You understand that every interaction matters.
• You expect growth. You’re open to learning, improving and trying new things.
• You value people. You support your teammates, build positive relationships and contribute to a culture where people feel included, respected and motivated.
• You take ownership. You don’t wait to be asked.
• You don’t shy away from tough conversations. You communicate openly and respectfully.

What we offer you:

• Join one of the world’s most iconic and purpose-led brands, changing people’s lives for the better through wellness.
• Be part of a culture that champions wellbeing, inclusion and growth.
• Competitive performance incentives and a seat at the leadership table.
• Complimentary club membership for you and a workout buddy.
• Discounted personal training and wellbeing services.
• Exclusive perks and discounts with our retail and lifestyle partners.
• Flexible working options that support real work–life balance.
• Paid parental leave.
• Ongoing personal and professional development.
• 24/7 confidential wellbeing support through our Employee Assistance Program.
• A workplace built around movement and wellbeing.
• A fun, human culture.