At a Glance
- Tasks: Lead a team to ensure a safe and supportive community for Vinted members.
- Company: Join Vinted, Europe's leading platform for second-hand fashion and lifestyle items.
- Benefits: Competitive salary, growth opportunities, and a vibrant team culture.
- Other info: Dynamic environment with a focus on personal and professional development.
- Why this job: Make a real impact by fostering a caring community and driving operational excellence.
- Qualifications: Leadership experience and strong communication skills are essential.
The predicted salary is between 72000 - 88000 $ per year.
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
- Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories.
- Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.
- Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
As our new Team Leader within Trust & Safety Operations Department, you’ll be directly responsible for the growth and development of your team members. We’re looking for someone to successfully achieve our ultimate goal of making Vinted’s community feel well taken care of. You’ll be a role model for your team, demonstrating your core values and excellent communication skills, as well as being an expert in providing member support of the highest quality. By driving operational excellence in your own team, you’ll be directly contributing to the mission of the whole Community Support department.
In this position, you’ll:
- Align the team on clear objectives, track progress through regular 1:1s, and provide timely, actionable feedback to support performance and growth.
- Ensure effective collaboration framework with internal and external stakeholders on multi-team projects.
- Focus on the professional and personal growth of your team, including conducting performance and compensation reviews.
- Build and maintain a team of people who trust each other, are not afraid of conflict, are committed and accountable, and care about results.
- Implement TSO strategic directions.
- Identify and make improvements to our operations and processes.
- Take ownership of achieving the set service quality targets.
About you
- Experience in a leadership role or a proven track record of growth towards a leadership role.
- Possess excellent organisational and time management abilities.
- Demonstrate strong communication skills.
- Result and people-oriented.
- Quick learner and thinker.
Team Leader, Trust & Safety Operations in Colac employer: Vinted
At Vinted, we pride ourselves on being an exceptional employer that champions a collaborative and inclusive work culture. As a Team Leader in Trust & Safety Operations, you'll not only lead a dedicated team but also have access to extensive professional growth opportunities within our dynamic environment. With our headquarters in Vilnius and a commitment to making second-hand the first choice, you’ll be part of a mission-driven organisation that values each member's contribution and fosters a sense of community.
