At a Glance
- Tasks: Monitor partner performance and develop automated quality scoring for top-notch customer support.
- Company: Join Vinted, a leading platform in the second-hand fashion revolution.
- Benefits: Enjoy flexible working arrangements, competitive pay, and opportunities for growth.
- Other info: Dynamic hybrid work environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer experience while collaborating with innovative teams.
- Qualifications: Strong analytical skills and a passion for quality assurance.
The predicted salary is between 63000 - 77000 $ per year.
Vinted is seeking a Quality Assurance Specialist for Member Support to monitor partner performance and help develop automated quality scoring.
You will provide data-driven insights and drive solutions to maintain excellent customer support for our members.
You will work with partners to ensure compliance, calibrate quality measures, and share timely feedback with internal stakeholders.
The role emphasizes collaboration with product teams and ongoing process improvements in a hybrid setup.
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Quality Assurance & Operations Analyst in Colac employer: Vinted
Vinted is an exceptional employer that champions a vibrant work culture focused on sustainability and community support. With generous benefits like a share options programme, extensive learning budgets, and a hybrid work model, employees are empowered to grow both personally and professionally while enjoying a healthy work-life balance. Located in Vilnius, our dog-friendly office offers unique perks such as in-house meals and gym facilities, making it an ideal place for those passionate about second-hand fashion and meaningful work.
