At a Glance
- Tasks: Investigate and resolve payment complaints while ensuring compliance and positive user outcomes.
- Company: Join Vinted, a leading platform in the online marketplace.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Other info: Collaborate with diverse teams and contribute to a dynamic work culture.
- Why this job: Make a real difference by turning challenges into solutions for our users.
- Qualifications: Strong problem-solving skills and experience in customer service or complaint management.
The predicted salary is between 62100 - 75900 $ per year.
Vinted is seeking a Complaint Management Specialist for Vinted Pay to investigate and resolve escalated payment complaints while ensuring regulatory compliance.
You will work within the Vinted Pay CS unit, part of Customer Operations, handling complex cases and turning challenging situations into positive user outcomes.
You’ll collaborate with Product, Policy, Legal, and PR teams, acting as the voice of our members and translating pain points into actionable insights.
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Payments Complaints Specialist – Hybrid Role in Colac employer: Vinted
Vinted is an exceptional employer that champions a vibrant work culture focused on sustainability and community support. With generous benefits like a share options programme, extensive learning budgets, and a hybrid work model, employees are empowered to grow both personally and professionally while enjoying a healthy work-life balance. Located in Vilnius, our dog-friendly office offers unique perks such as in-house meals and gym facilities, making it an ideal place for those passionate about second-hand fashion and meaningful work.
