Vinted is seeking a Member Experience and Policy Specialist to shape and improve member support policies across Vinted Go. You will ensure reliable, clear, and friction-free support through the parcel journey, collaborating with Product, Engineering, and Operations to scale with fewer frictions.
You’ll turn support signals into actionable policies and workflows, balancing member satisfaction with regulatory and operational needs, while partnering with external vendors as required.
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Member Experience & Policy Architect in Colac employer: Vinted
Vinted is an exceptional employer that champions a vibrant work culture focused on sustainability and community support. With generous benefits like a share options programme, extensive learning budgets, and a hybrid work model, employees are empowered to grow both personally and professionally while enjoying a healthy work-life balance. Located in Vilnius, our dog-friendly office offers unique perks such as in-house meals and gym facilities, making it an ideal place for those passionate about second-hand fashion and meaningful work.
