At a Glance
- Tasks: Create engaging self-help content strategies to empower users and enhance their experience.
- Company: Join Vinted, a leading platform for second-hand fashion with a mission to promote sustainability.
- Benefits: Enjoy 25 days of holiday, private health insurance, and a personal learning budget.
- Other info: Flexible hybrid work model and opportunities for professional growth in a supportive environment.
- Why this job: Make a real impact by helping millions find answers easily while working in a dynamic team.
- Qualifications: Experience in content creation, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 2483 - 3358 $ per month.
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
- Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories.
- Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe.
- Vinted Pay is dedicated to bringing secure, reliable payments to buyers and sellers across Europe.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost‑effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self‑help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices. The Content Strategy & Performance team is responsible for providing high‑quality, accurate, and up‑to‑date information in our self‑help tools, currently including Help Centre, Auto - Replies and Chatbot.
The role is a temporary cover for a maternity leave, open November’26 - September ’28.
In this position, you’ll:
- Develop self‑help content strategies and tactics to help members effortlessly solve issues.
- Enhance the Help Centre's content structure and usability, focusing on content placement and user experience (UX) improvements.
- Translate ideas into clear and meaningful content that enables our members to find answers easily.
- Identify opportunities for content improvements and experimentation (A/B testing) by conducting thorough content and data analysis.
- Act as a liaison between our team and the product, legal, and research teams, coordinating analyses, providing assistance as needed, and synthesizing user insights related to content.
- Manage multiple projects, seamlessly switching between them as needed.
About you
- Proven experience in diverse content creation and management techniques for digital products.
- High level of autonomy and ability to make independent decisions.
- Proven problem‑solving skills in content strategy, showcasing innovative solutions.
- Ability to interpret different research and analyses to inform content strategies and tactics.
- Proficient in copywriting and editing, with clarity in both written and verbal communication.
- A collaborative person who can build good working relationships with various stakeholders.
- Strong organisational and time management skills.
- Curious and willing to learn about new methods for improving content effectiveness.
Work perks
- The opportunity to benefit from our share options programme.
- 25 working days of holiday.
- Access to all the tools & tech needed for work.
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture.
- Private health insurance.
- Pension plan with flexible contribution options and a matching contribution from Vinted.
- Confidential Employee Assistance Program (EAP) for you and your family.
- Frequent team‑building events.
- A personal monthly budget for shopping on Vinted.
- A dog‑friendly office.
- At Vilnius office: gym & in‑house meals at friendly prices.
- At Kaunas office: a monthly lunch allowance, and an in‑house lunch and breakfast once a week.
Working at Vinted
- Workation policy: Up to 90 days per year in the EU, of these, 21 days can be spent globally.
- Individual learning budget: Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2‑year period to support your personal and professional development.
- Hybrid work: Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.
- Equal opportunity: We welcome applications from everybody, regardless of your background, identity, or life experiences.
The gross monthly salary range for this position is: €2.483 — €3.358 EUR.
Content Strategist in Colac employer: Vinted
Vinted is an exceptional employer that champions a vibrant work culture focused on sustainability and community support. With generous benefits like a share options programme, extensive learning budgets, and a hybrid work model, employees are empowered to grow both personally and professionally while enjoying a healthy work-life balance. Located in Vilnius, our dog-friendly office offers unique perks such as in-house meals and gym facilities, making it an ideal place for those passionate about second-hand fashion and meaningful work.
