At a Glance
- Tasks: Lead eCommerce growth and digital marketing strategies for a premium fashion brand.
- Company: Join Viktoria & Woods, a modern Australian designer fashion label.
- Benefits: Competitive salary, clothing allowance, discounts, and birthday leave.
- Other info: Collaborative team culture with opportunities for career development.
- Why this job: Be part of an exciting growth phase in a dynamic fashion environment.
- Qualifications: 7+ years in eCommerce and digital marketing, preferably in retail or fashion.
The predicted salary is between 49500 - 60500 $ per year.
Viktoria & Woods, one of Australia's premium designer fashion brands, is seeking an e Commerce & Digital Marketing Manager to lead our online business through an exciting growth phase.
Reporting to the Marketing & e Commerce Director, you will be commercially accountable for online revenue, profitability and growth across Australia and international markets, leading our e Commerce, performance marketing and client services teams.
Viktoria & Woods is an Australian brand known for creating modern, timeless and effortless designs that transcend seasons and generations.
Established in 2004, we are committed to responsible sourcing, and using high quality fabrics and workmanship across every design.
- Job Type: Permanent - Full Time
- Job Category: Marketing
Viktoria & Woods, one of Australia's premium designer fashion brands, is seeking an e Commerce & Digital Marketing Manager to lead our online business through an exciting growth phase.
Reporting to the Marketing & e Commerce Director, you will be commercially accountable for online revenue, profitability and growth across Australia and international markets, leading our e Commerce, performance marketing and client services teams.
Viktoria & Woods is an Australian brand known for creating modern, timeless and effortless designs that transcend seasons and generations.
Established in 2004, we are committed to responsible sourcing, and using high quality fabrics and workmanship across every design.
About The Role
This is a senior leadership role that owns the two critical levers of our online growth: acquiring new customers and converting them on site.
You will set the e Commerce and digital marketing strategy in partnership with the Marketing & e Commerce Director and Creative Founder, and lead our international DTC growth.
The role will
- Own online trading performance end to end, including revenue, margin and growth by market, with full accountability for delivering the online budget.
- Set the e Commerce and digital marketing strategy, and build the online sales forecast and targets for traffic, new customers, conversion and AOV.
- Lead the new customer acquisition strategy and the international DTC go-to-market plan, including channel mix, investment levels and staged scaling milestones.
- Hold leadership accountability for full-funnel digital marketing across paid media (Meta, Google, Tik Tok, Pinterest), SEO and affiliates, including the budget and the agency and partner roster.
- Own trading of our Shopify Plus site, including the digital roadmap, CRO and A/B testing, online visual merchandising and accurate, on-brand product content.
- Own David Jones online trading performance, working closely with Planning & Merchandise.
- Develop the annual calendar of online launches, campaigns and key trading moments, aligned with marketing, CRM and retail plans.
- Oversee the customer care experience, using customer feedback and service data to improve the online journey.
- Own the online scorecard, tracking and attribution, and lead weekly trading and monthly performance reporting with clear insights and recommendations.
- Lead, coach and develop the e Commerce, performance marketing and client services teams.
- Desired Skills And Experience
- YOU WILL BRING
- 7+ years' experience in e Commerce and digital marketing, preferably in retail or fashion.
- A proven track record of owning online revenue targets and growing sales and profitability for a premium or DTC brand.
- Extensive experience leading and developing teams to deliver planned outcomes.
- Experience leading full-funnel digital marketing strategy and budgets across paid media, SEO and affiliates, and managing external agencies.
- Hands-on experience trading a Shopify Plus site, including promotions, merchandising and CRO.
- Advanced analytical skills in GA4 and Shopify reporting, with a solid grasp of attribution and blended metrics such as MER, n CAC, contribution margin and LTV.
- Strong commercial acumen, with confidence owning revenue and margin targets, forecasting and budget management.
- Strong communication and stakeholder management skills across internal teams, agencies and partners.
- Working knowledge of CRM and customer care platforms (e. g. Klaviyo, Gorgias) and cross-border e Commerce (e. g. Global-e).
- A Bachelor degree in Commerce, Business or Marketing, or equivalent work experience.
- Highly regarded: experience trading in international markets (particularly the US) and leading customer care teams.
Applicants will only be considered if the above requirements are met.
- We Will Offer You
- A competitive salary
- Generous benefits including a clothing allowance and significant discounts on our range, birthday leave.
- Support of a talented, collaborative and growing team.
- Brand new Head Office based in Hawthorn East.
If you are looking to further develop your career, thrive in a fast-paced environment and are truly passionate about joining a modern Australian fashion brand, this is the role for you.
Don't miss out on this opportunity to join our authentic and inspired Viktoria & Woods team.
Please note due to the high volume of applications we receive; only successful candidates will be contacted.
Viktoria & Woods is an equal opportunity employer. We are committed to diversity, equity, and inclusion in our recruitment practices.
Digital Marketing & eCommerce Manager in Melbourne employer: Viktoria & Woods
Viktoria & Woods is an exceptional employer that fosters a collaborative and inclusive work culture, making it a fantastic place for a Store Manager to thrive. Located in Karrinyup, you'll benefit from generous staff discounts, a supportive Employee Assistance Program, and ample opportunities for professional growth through hands-on leadership and team development. Join us to lead a high-performing boutique where your passion for fashion and commitment to customer experience will be celebrated and rewarded.
