At a Glance
- Tasks: Coordinate warranty claims and service bookings while keeping customers informed.
- Company: Join a busy, established caravan dealership with a customer-first approach.
- Benefits: Be part of a friendly team where your role truly matters.
- Other info: Ideal for those looking to grow in the RV or automotive industry.
- Why this job: Make a real difference in customer experiences and enjoy varied daily tasks.
- Qualifications: Strong admin skills, attention to detail, and great communication abilities.
The predicted salary is between 16.2 - 19.8 $ per hour.
Victorian RV Sales is looking for an organised, capable and customer-focused Warranty & Service Administrator to join our busy Service & Aftersales team in Pakenham.
This is a varied role where no two days are quite the same.
You'll be helping coordinate warranty claims, service and repair bookings, parts, technicians and customers — making sure jobs keep moving and nothing falls through the cracks.
You'll work closely with our Service Manager, technicians, caravan manufacturers and suppliers and be an important point of contact for our customers throughout the aftersales process.
Key responsibilities
- Managing and processing manufacturer warranty claims from start to finish
- Preparing warranty documentation and submitting claims to manufacturers
- Following up warranty approvals, outstanding claims and payments
- Booking and coordinating caravan servicing, repairs and inspections
- Preparing job cards, repair orders and quotations
- Coordinating jobs with workshop technicians
- Identifying and ordering parts required for warranty, service and repair work
- Following up suppliers and manufacturers regarding parts availability and delivery
- Keeping customers informed about the progress of their caravan
- Handling customer enquiries and helping resolve service issues professionally
About you
- Organised, reliable, practical and good with people
- Strong administration and computer skills
- Excellent attention to detail
- Great communication and customer service skills
- The ability to juggle multiple jobs and priorities without losing track of the details
- Confidence dealing with customers, technicians, suppliers and manufacturers
- Good problem-solving skills and the initiative to follow things through
- The ability to work independently while being part of a close-knit team
- A professional, positive attitude and a genuine willingness to help
- Previous experience in a service, warranty, parts or dealership administration role, particularly within the caravan, RV or automotive industry (desirable)
About us
We're a busy, established caravan dealership with a strong focus on looking after our customers well beyond the initial sale.
You'll be joining a friendly, hands-on team where your role genuinely matters.
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Warranty & Service Administrator in Melbourne employer: Victorian RV Sales
Victorian RV Sales is an exceptional employer that prioritises a supportive and dynamic work environment in Pakenham. With a strong emphasis on customer satisfaction and teamwork, employees enjoy opportunities for professional growth while being part of a close-knit team that values each member's contributions. The varied nature of the Warranty & Service Administrator role ensures that every day brings new challenges, making it a rewarding place to build a career in the caravan and automotive industry.
