Casual Customer Service Officer/ Licence Testing Officer in Benalla

At VicRoads, the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow, focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads! At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.

Key Responsibilities

• Deliver registration and licensing services in a dynamic customer environment, including over the counter, telephone and written enquiries, as well as conducting driver licence tests, vehicle checks and on-road driving assessments in accordance with established policies and procedures.
• Investigate and resolve customer enquiries and complaints, escalating matters to a supervisor where required.
• Provide clear instructions to customers, accurately assess and record driving performance, and maintain a high level of concentration and vigilance to ensure a safe testing environment.
• Exercise judgement to identify improvements to customer service processes and support change initiatives.
• Work collaboratively to achieve team and individual performance targets and contribute to team objectives.
• Provide guidance and support to less experienced staff and assist customers with digital transactions and services.

What we are looking for

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail.
• Excellent communication skills coupled with a strong work ethic.
• Adaptability, flexibility, and agility with regards to change and adopting new methods of working.
• A team player who is not afraid to go above and beyond where required.
• Intermediate computer literacy skills.
• A full valid driver's license is required (you cannot be on your P Plates).
• Reasonable travel is required.

VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development.

We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

Application close 11.59pm Wednesday 11 November 2026. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.