Location: Melbourne - CBD and Inner Metro suburbs
Reference: 467
About Us
The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.
The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.
About this role
- Maintaining and implementing VO’s planning and project management frameworks;
- Strategic partnering; monitoring internal and external operating environments;
- Supporting planning processes; translating strategy into operational plans;
- Tracking and reporting on strategy and plan execution;
- Facilitating the identification of business improvement opportunities;
- Strategic problem-solving and development of sustainable, innovative solutions;
- Providing strategic insights, advice and guidance to VO leaders and committees;
- Leading and/or championing strategic initiatives and continuous improvement projects; and
- Driving organisational change to ensure smooth adoption of new business models or processes.
- a 1-page Cover Letter addressing the Key Selection Criteria.
- a Resume, no longer than 5 pages.
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to:
Applications close Monday 9 November 2026 at 11.59pm
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Strategy and Business Improvement Officer in Melbourne employer: Victorian Ombudsman
The Victorian Ombudsman is an exceptional employer that prioritises fairness, inclusivity, and employee well-being. With a strong commitment to work-life balance and flexible working arrangements, employees are empowered to thrive both personally and professionally. The collaborative work culture fosters growth through meaningful engagement with the community and public sector, making it a rewarding place for those passionate about driving positive change in public administration.
