Location: Melbourne - CBD and Inner Metro suburbs
Reference: 442
About Us
The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.
The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.
Lead technology projects that make a difference for Victorians
About the role
In this senior role, you will work with business owners, affected users, executive sponsors, delivery teams, specialist advisers and suppliers to deliver accessible, sustainable and value-for-money solutions.
You will be responsible for:
- leading complex technology projects within approved scope, budget, schedule, quality, and risk parameters;
- developing options, business cases, delivery plans and executive recommendations;
- establishing governance, assurance, project controls and transparent reporting;
- managing project finances, procurement, suppliers, contracts and commercial risks;
- engaging affected users and staff to shape practical and inclusive solutions;
- leading change-impact assessment, readiness, communications, training and adoption;
- measuring service, operational, adoption and benefit outcomes; and
- coordinating testing, implementation, early-life support and transition into business-as-usual.
What you will bring
You will have demonstrated experience leading end-to-end technology-enabled change and a strong record of achieving outcomes in complex organisational environments.
You will combine disciplined project management with:
- structured organisational change and enablement capability;
- strong analytical and problem-solving skills;
- executive-level communication and stakeholder influence;
- commercial, procurement and supplier-management experience;
- confidence leading multidisciplinary and matrixed teams;
- commitment to accessibility, inclusion and human-centred service design; and
- sound judgement in applying statutory, regulatory, privacy, security and information-management obligations.
A sound working knowledge of, or the ability to quickly develop and apply, the Ombudsman Act 1973 and the Victorian Ombudsman’s statutory operating context is essential.
Why join the Victorian Ombudsman?
You will have the opportunity to lead meaningful change in an independent integrity agency and help ensure that technology supports fair, accessible and effective services for the Victorian community.
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to:
Applications close Monday 9 November 2026 at 11.59pm
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Senior Project Manager, Technology and Enablement in Melbourne employer: Victorian Government
The Victorian Government offers a supportive and inclusive work environment for Integration Aides and Literacy Intervention staff in the Melbourne Northern Suburbs, where employees are encouraged to grow professionally and contribute to meaningful educational outcomes. With a strong commitment to diversity and inclusion, the department fosters a culture of collaboration and respect, ensuring that all staff feel valued and empowered to make a difference in students' lives. Additionally, the ongoing nature of this role provides stability and the opportunity to develop essential skills in a dynamic educational setting.
