At a Glance
- Tasks: Be the friendly face of DFFH, assisting clients and providing vital information.
- Company: Join a dedicated team at the Department of Families, Fairness and Housing.
- Benefits: Flexible work options, supportive environment, and opportunities for personal growth.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in the lives of vulnerable Victorians every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.
The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency. Reception Services Officers also undertake general administrative tasks as directed to support the Area.
ACCOUNTABILITIES INCLUDE:
- As part of a team, deliver a high quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Applications close Wednesday 4 November 2026 at 11.59pm.
Reception Services Officer in Melbourne employer: Victorian Government
The Victorian Government offers a supportive and inclusive work environment for Integration Aides and Literacy Intervention staff in the Melbourne Northern Suburbs, where employees are encouraged to grow professionally and contribute to meaningful educational outcomes. With a strong commitment to diversity and inclusion, the department fosters a culture of collaboration and respect, ensuring that all staff feel valued and empowered to make a difference in students' lives. Additionally, the ongoing nature of this role provides stability and the opportunity to develop essential skills in a dynamic educational setting.
