Job Description
Recovery Officer – Remote
3001 Melbourne Caitlin's Business
Posted 9 days ago
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Summary:
As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers’ property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents and pursue resolutions that balance commercial interests with customer satisfaction and legal considerations.
Responsibilities:
- Manage a portfolio of property recovery claims from initiation to resolution.
- Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
- Conduct outbound calls to third parties and insurers to pursue recoveries.
- Review technical reports (e.g., building, plumbing, electrical) to assess liability.
- Confirm quantum by matching quotes to invoices and verifying documentation of damage.
- Use internal and external tools to locate contact and insurance details.
- Negotiate and resolve disputes regarding liability and quantum.
Qualifications:
- Bachelor’s degree or equivalent experience preferred but not mandatory.
- Entry-level experience in customer service or claims management is desirable but not required; training will be provided.
- Strong communication skills, both verbal and written, with an ability to articulate complex information clearly.
- Basic understanding of property insurance principles is advantageous but not essential; willingness to learn is key.
- Proficient in using Microsoft Office Suite (Word, Excel) for documentation purposes.
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Lead Teacher – Junior School & Innovation Leader employer: Victorian Government
The Victorian Government offers a supportive and inclusive work environment for Integration Aides and Literacy Intervention staff in the Melbourne Northern Suburbs, where employees are encouraged to grow professionally and contribute to meaningful educational outcomes. With a strong commitment to diversity and inclusion, the department fosters a culture of collaboration and respect, ensuring that all staff feel valued and empowered to make a difference in students' lives. Additionally, the ongoing nature of this role provides stability and the opportunity to develop essential skills in a dynamic educational setting.
