At a Glance
- Tasks: Lead IT Service Management for Incident and Problem, ensuring best practices across departments.
- Company: Dynamic IT service provider in Melbourne CBD with a focus on governance.
- Benefits: Competitive day rates, hybrid work arrangement, and valuable experience in a large enterprise.
- Other info: Opportunity to work with diverse technologies and enhance stakeholder engagement skills.
- Why this job: Make a real impact by leading critical decision-making in IT service management.
- Qualifications: Must have ITIL Certification and experience in complex enterprise environments.
Duration: 4-5 weeks contract
Work Arrangement: Hybrid
Location: Melbourne CBD
Day Rates: $621.75/day + Super
Role: The IT Service Management Lead for Incident and Problem will exemplify IT Service Management. Specialised and in-depth skill in both Incident and Problem, you will champion and lead ITSS in critical decision making across both core practises.
Accountabilities: Role will work within the Service Management office, which provides Enterprise level governance for the department under the shared services model, focusing on the governance of incident and problem management under ITIL practices. Priority will be to lead governance and day to day enforcement of practices across 3 departments and other vendor providers.
What you’ll need to succeed:
- Must have ITIL Certification
- Experience within a complex, large enterprise environment is needed, with it being beneficial to come from a managed service / government background, working on a large scale
- Technical skills being mix and diverse to assist with restoration as our environment contains both legacy tech and best in class
- Largely facilitation focused, stakeholder engagement and management
Service Management Lead – Incident and Problem in Geelong employer: Victorian Government
The Victorian Government offers a supportive and inclusive work environment for Integration Aides and Literacy Intervention staff in the Melbourne Northern Suburbs, where employees are encouraged to grow professionally and contribute to meaningful educational outcomes. With a strong commitment to diversity and inclusion, the department fosters a culture of collaboration and respect, ensuring that all staff feel valued and empowered to make a difference in students' lives. Additionally, the ongoing nature of this role provides stability and the opportunity to develop essential skills in a dynamic educational setting.
