Work Type: Fixed-term - Full-time or part-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Administration
Reference: AV/1953929
To support effective service delivery, successful applicants will be required to maintain a regular on-site presence at our Burwood East location.
About the role
Reporting to the Communications Centre Lead, responsibilities of this position include, but not limited to:
- Support ambulance communications operations by monitoring workloads and helping manage resource availability
- Act as a first point of contact, answering calls, responding to routine enquiries, and directing complex matters to the appropriate team
- Record and manage vehicle, equipment, and technical issues, escalating concerns when required
- Assist with staff break management, shift-related activities, and maintaining operational records and reports
- Provide administrative support to Duty Managers, including coordinating bookings, maintaining operational information, and assisting with staff recall processes
About you
To be considered for this position you will possess a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience:
- Proven customer service experience in a fast-paced, high-pressure environment
- Strong verbal and written communication skills with the ability to interact professionally with a range of stakeholders
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
- High level of attention to detail, with the ability to accurately record and manage information while maintaining confidentiality
- A resilient team player who can work effectively under pressure and is available to work rotating shifts across a 24/7 roster
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.
The position description can be found on the AV Careers website.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.
Applications close Wednesday 4 November 2026 at 11.59pm
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