At a Glance
- Tasks: Be the friendly face of support, helping clients connect with vital services.
- Company: Join a dedicated team at The Orange Door, making a difference in the community.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Opportunity for personal growth and career development in a rewarding role.
- Why this job: Make a real impact by providing essential support to those in need.
- Qualifications: Strong communication skills and a commitment to high-quality service.
THE ROLEThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door.
Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services.
The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries as determined by the Hub workflow.
The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
Candidates should be able to demonstrate: Committment to providing high quality trauma-informed service delivery to clients Ablility to communicate sensitively and effectively in complex and challenging situations Collaborative approach to contributing to a high performing team ACCOUNTABILITIES INCLUDECommunicate effectively and positively to deliver a high quality service to clients and internal and external stakeholders by maintaining a welcoming and professional manner.
Attend appropriately to each individual enquiry by: taking a helpful approach and clearly identifying the caller's needsestablishing its purpose and urgencyassessing the service required and determining the appropriate responseproviding accurate, relevant and quality informationreferring the caller to the appropriate internal or external service provider or subject matter expert as required.
Be proficient in the use of technical equipment such as modern telephone and computer systems for communication and keeping accurate records of client contact and referrals - and identify opportunities for improvement.
Please open the position description to read more.
This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www. vic. gov. au/working-with-children-check For more information on what this means, and all other requirements, please see the Position Description.
HOW TO APPLYApplicants are encouraged to apply online.
Attachments can be uploaded in . doc, . docx, . pdf, . txt or . rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www. dffh. vic. gov. au/jobs)Please apply to submit your interest in this position. #J-18808-Ljbffr
Client Support Officer in Wangaratta employer: Victorian Government - Department of Families, Fairness, and Housing
As a leading employer in the public sector, we offer a dynamic work environment that fosters collaboration and innovation in shaping disability policy and legislation in Victoria. Our commitment to employee growth is reflected in our comprehensive training programs and opportunities for professional development, ensuring that you can make a meaningful impact while advancing your career. Join us in a culture that values inclusivity and teamwork, where your contributions directly influence positive change in the community.
Contact Details:
Victorian Government - Department of Families, Fairness, and Housing Recruitment Team
