At a Glance
- Tasks: Be the friendly face of our department, assisting clients and providing vital information.
- Company: Join the Department of Families, Fairness and Housing - a supportive and inclusive workplace.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a difference in people's lives while developing your communication and interpersonal skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 42750 - 52250 $ per year.
THE ROLEThe Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing.
Utlising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.
Reception Services Officers also undertake general administrative tasks as directed to support the Area.
ACCOUNTABILITIES INCLUDEAs part of a team, deliver a high quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Please open the position description to read more.
HOW TO APPLYApplicants are encouraged to apply online.
Attachments can be uploaded in . doc, . docx, . pdf, . txt or . rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www. dffh. vic. gov. au/jobs)Please apply to submit your interest in this position.
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Reception Services Officer in Melbourne employer: Victorian Government - Department of Families, Fairness, and Housing
As a leading employer in the public sector, we offer a dynamic work environment that fosters collaboration and innovation in shaping disability policy and legislation in Victoria. Our commitment to employee growth is reflected in our comprehensive training programs and opportunities for professional development, ensuring that you can make a meaningful impact while advancing your career. Join us in a culture that values inclusivity and teamwork, where your contributions directly influence positive change in the community.
Contact Details:
Victorian Government - Department of Families, Fairness, and Housing Recruitment Team
