THE ROLE
The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.
The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. The Senior Housing Services Officer is a highly skilled housing worker who uses their expertise and knowledge to resolve complex and challenging problems associated with client needs and housing tenancies. They have a key role in coaching, mentoring and guiding other housing staff and require the capability to work proactively in managing service delivery complexity.
Accountabilities Include
- Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
- Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
- Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.
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Senior Tenancy and Property Officer in Wangaratta employer: Victorian Department of Families, Fairness & Housing
As a Senior Project Officer with The Orange Door, you will be part of a dynamic and supportive work culture that prioritises collaboration and community impact. Our organisation offers robust professional development opportunities, ensuring that you can grow your skills while making a meaningful difference in the lives of those we serve. Located in a vibrant community, we provide a unique chance to engage with diverse stakeholders and contribute to innovative projects that shape the future of service delivery in Victoria.
Contact Details:
Victorian Department of Families, Fairness & Housing Recruitment Team
