At a Glance
- Tasks: Lead a high-volume contact centre and ensure top-notch service quality.
- Company: Victoria Legal Aid, dedicated to providing legal help to the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a passionate team committed to community service and continuous improvement.
- Why this job: Make a real difference in people's lives by improving access to legal services.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 56700 - 69300 $ per year.
Victoria Legal Aid's Legal Help team seeks an experienced Operations Manager to oversee a high-volume contact centre, ensuring service quality and responsive client access to legal help services.
This leadership role manages 5-6 staff including workforce planning, driving process improvements and data-driven reporting from our Melbourne CBD office.
You will lead strategic planning and change initiatives, interpreting performance trends to support senior leadership and the community's access to
Head of Contact Center Operations & Improvement employer: Victoria Legal Aid
Victoria Legal Aid is an exceptional employer that champions social justice and provides meaningful work in a supportive hybrid environment. With a strong commitment to employee growth, you will have access to professional development opportunities while working alongside passionate colleagues dedicated to making a difference in the lives of asylum seekers and marginalised migrants. Our collaborative culture fosters innovation and advocacy, ensuring that your contributions lead to impactful outcomes for the community.
