Business Operations Manager - Security

Allied Security is an Australasian company with extensive coverage across Australia and New Zealand. Formed by current management in 1992, Allied Security has grown into a national and international security company. We expand through building strong relationships based on high levels of service, professionalism, and attention to client needs.

Duties and Responsibilities

• Planning and Operations
  • Advise senior management on operational requirements and resource planning to meet customer contract and tender obligations.
  • Manage and allocate resources to ensure contractual service delivery across all assigned sites.
  • Oversee workforce planning, including permanent, part-time, and casual employees, to maintain adequate site coverage.
  • Support recruitment activities, including sourcing, interviewing, and onboarding new employees as required.
  • Monitor rostered and worked hours to ensure compliance with employment obligations and contract requirements.
  • Measure, monitor, and report on contract performance against agreed client KPIs and service levels.
  • Support the implementation of new contracts, projects, and operational initiatives.
  • Identify opportunities for operational efficiencies and continuous improvement.
• Client and Stakeholder Management
  • Develop and maintain strong relationships with clients and key stakeholders.
  • Act as the primary operational escalation point for client concerns and service issues.
  • Conduct regular client meetings and reviews to ensure service expectations are met or exceeded.
  • Ensure operational delivery aligns with contract requirements and client expectations.
• Administration and Reporting
  • Prepare operational reports, including daily, weekly, monthly, and annual performance reports.
  • Maintain accurate employee, training, and compliance records.
  • Complete general operational administration and documentation requirements.
  • Support payroll validation processes through accurate roster and timesheet management.
  • Monitor and record mandatory training, licensing, and compliance requirements for all security personnel.
• Quality, Safety and Compliance
  • Implement and maintain Quality, Work Health and Safety (WHS), and Environmental Management System requirements.
  • Ensure all employees understand and comply with relevant policies, procedures, and reporting processes.
  • Conduct workplace inspections, audits, and investigations as required.
  • Identify, report, and implement corrective actions to address non-conformances and prevent recurrence.
  • Promote a strong safety culture and ensure compliance with legislative and client-specific requirements.
• Leadership and Team Management
  • Be accountable for the operational delivery and performance of client sites.
  • Ensure site teams consistently deliver security services to the highest professional standard.
  • Foster a collaborative, high-performing team culture across Allied Security employees and contracted personnel.
  • Ensure all security staff are appropriately trained, licensed, inducted, and deployed to meet operational requirements.
  • Conduct performance management, coaching, and development activities in line with Allied Security policies and procedures.
  • Lead by example by demonstrating professionalism, accountability, and a strong customer service focus.
• Other Responsibilities
  • Participate in after-hours operational support and incident management as required.
  • Support business development activities, including tender responses and client retention initiatives.
  • Undertake other duties as reasonably directed by management.

Skills and Experience

• MUST HAVE current NV1 Clearance
• Minimum 5 years' experience in the security industry.
• Previous experience in an Operations Manager, State Operations Lead, Regional Manager, or similar operational leadership role.
• Sound knowledge of security operations, workforce management, and industry best practices.
• Strong understanding of workplace health and safety legislation and compliance requirements.
• Demonstrated experience managing large, geographically dispersed workforces.
• Exceptional stakeholder and client relationship management skills.
• Strong leadership, coaching, and team development capabilities.
• Excellent verbal and written communication skills.
• Proven ability to manage competing priorities and perform effectively under pressure.
• High level of organisational, problem-solving, and decision-making skills.
• Advanced Microsoft Office Suite skills (Excel, Word, Outlook, and PowerPoint).
• Certificate IV in Security and Risk Management or higher.
• Crowd Controller and Security Officer licences (where applicable).
• Experience managing government, healthcare, critical infrastructure, or major retail security contracts.
• First Aid certificate.

Benefits and Perks

Allied Security offers a highly competitive remuneration package that exceeds industry standards. Employees benefit from ongoing training, professional development opportunities, and a supportive team environment that promotes career progression and operational excellence.

Location: The positions are located in Canberra, ACT.