At a Glance
- Tasks: Be the friendly face at our front desk, guiding clients and their pets.
- Company: VetPartners Australia and New Zealand, known for compassion and clinical excellence.
- Benefits: Competitive pay, supportive team culture, and ongoing professional development.
- Other info: Join a dynamic team in a beautiful location with great career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer-facing experience, strong communication skills, and a passion for animal care.
The predicted salary is between 47250 - 57750 $ per year.
Join to apply for the Client Care Coordinator role at VetPartners Australia and New Zealand.
Client Care Coordinator – Be the Heart of Our Front Desk!
Full Time | Riverbank Animal Hospital, Grafton NSW
Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey. We’re located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We’re known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.
About The Role
This isn’t just a reception job - it’s a vital role in our client and patient experience. You’ll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.
Your Key Responsibilities
- Warmly greeting clients and their pets
- Managing appointments and coordinating daily workflow with the veterinary team
- Handling invoicing, payments, estimates and account queries
- Educating clients on our services, wellness plans, and follow-up care
- Maintaining accurate records, reminders, and privacy standards
- Contributing to social media and client communications
- Ensuring our front of house is well presented
- Supporting workplace safety and smooth day-to-day operations
What We’re Looking For
- Customer-facing experience with veterinary or medical background
- Exceptional communication skills - verbal, written, and digital
- Strong organisational skills with attention to detail
- Ability to multitask under pressure with a calm, compassionate demeanour
- Confident with scheduling systems and basic account management
- A team player with a genuine passion for animal care
What We Offer
- Full Time Monday to Friday 0745am to 4pm
- Competitive hour rate and staff benefits
- A social and supportive team culture
- Ongoing education and professional development
- The opportunity to make a real difference in the lives of pets and their people
Note: Q fever vaccination is required or must be obtained prior to employment.
If you’re ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we’d love to hear from you. Apply Now via the link.
Client Care Coordinator in Grafton employer: VetPartners Australia and New Zealand
At Peninsula Vet Emergency & Referral Hospital, we pride ourselves on being a leading employer in the veterinary field, offering an exceptional work culture that values teamwork and continuous learning. Our dedicated team enjoys generous employee benefits, including discounted healthcare for pets, paid parental leave, and access to advanced training opportunities, all while working in a stunning location just minutes from the beautiful beaches and wineries of the Mornington Peninsula. Join us to advance your ECC nursing career in a supportive environment where your contributions are celebrated and your professional growth is nurtured.
Contact Details:
VetPartners Australia and New Zealand Recruitment Team
