Customer Service Representative | $65k to $75k + super
Own the customer experience at a growing, profitable brand.
We don't compromise on our products, our service or the people we hire. If that's how you look after customers too, we want to hear from you.
What you get
$65k to $75k + super
8am to 4pm Monday to Friday
Real authority to fix problems, not a script and an escalation queue
Product training, so you know the gear you're supporting
A light-filled office with free onsite parking, athleisure not suits, and monthly team lunches
Grounded founders, a fun and driven crew, and a clear path into customer success or account management
About VERVE
VERVE means energy, enthusiasm and drive, and it's how we operate. Since 2017 we've fitted out thousands of commercial gyms and home setups across Australia.
What you'll own
Every inbound enquiry by phone, email and web, handled within our service standards
Warranty claims from first contact to resolution, working with our technical team
Order, delivery and dispatch updates, so customers never have to chase you
Spare parts, repairs, replacements and returns, logged cleanly in HubSpot and NetSuite
Flagging recurring problems so we fix the cause, and turning well-handled issues into reviews
The challenge:you are the voice of the brand after the sale. When something goes wrong, customers remember how you handled it, not what broke.
You'll fit if you
Have 2+ years in customer service, after-sales, warranty or a service desk
Stay calm with frustrated people and follow through without being chased
Write clearly and correctly, because most of this job is written
Can keep dozens of open issues moving without dropping one
Are confident with CRMs, MS Office and AI tools like Claude or ChatGPT
Highly regarded:warranty or technical product experience, a background in equipment, trades or automotive, HubSpot or NetSuite, a passion for fitness, and a sense of humour.
On-site at Upper Coomera, Monday to Friday. Australian work rights required.
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Customer Service Representative | $65k to $75k + super employer: VERVE Fitness Pty Ltd.
VERVE is an exceptional employer that values energy, enthusiasm, and drive, creating a vibrant work culture where every team member plays a crucial role in our success. With competitive salaries, a supportive environment, and clear pathways for career advancement, including opportunities to progress to a Procurement and Planning Officer, we ensure our employees thrive both personally and professionally. Located in Upper Coomera, our light-filled office offers free onsite parking, flexible working hours, and a fun atmosphere with monthly team lunches and staff discounts on VERVE gear.
