At a Glance
- Tasks: Lead a dynamic team to ensure customer satisfaction from order to delivery.
- Company: Join a leading company focused on operational excellence and customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to foster teamwork and promote safety in a vibrant workplace.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: 10+ years of experience in operations management and strong leadership skills.
The predicted salary is between 56700 - 69300 $ per year.
Position Summary/Objectives of Incumbent
The purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction.
Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.
Key Responsibilities
Operational Execution
- Manage and supervise the review of customer purchase orders including stock allocation.
- Manage and supervise the ongoing maintenance of existing orders. In addition, receipting and allocation of all non-inventory items.
- Liaising with all internal departments, suppliers, and customers.
- Co-coordination of all deliveries to site and liaising with internal/external contractors for service activities.
- Manage and supervise ongoing Customer Support via incoming phone calls and emails relating to orders placed.
- Liaise with all members of the CMO, Projects, Order management & Sales teams and provide any assistance as required to facilitate timely and efficient solutions for customers.
- To meet forecasted targets for outgoing sales monthly.
- Definition and tracking of all outstanding sales orders.
- Invoicing of all orders correctly and to customer requirements.
- Provide an accurate and on time statistical reporting for various monthly/quarterly meetings.
- Liaising with customers and suppliers. Project co-ordination.
- Management of stock including product and parts.
- Ensure the CMO team achieves its KPI's and objectives.
- Manage and supervise RDSL/PDSL and OTIF YOY improvements to meet global targets.
- Manage LCC Administration
- Manage receipt of goods into ANZ
People Management
- Attract, develop, and retain a highly competent and motivated Sales Operations team.
- Agree objectives & KPI's with direct reports and provide monthly feedback & performance management.
- Coach team members to achieve performance objectives & develop individual competence.
- Foster teamwork/cohesiveness across the team.
- Review processes and procedures regularly ensuring team can work efficiently.
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
Education/Qualification
- Minimum 10 years' experience in the field
Specialist Knowledge
- Knows about how organisations work.
- Understanding of the market, industry, and legislative obligations under which we operate.
- Knows essential business and financial policies, procedures and practices and their impact on the operations of the organisation.
Practical Experience
- Team leadership & coaching skills
- A consistently high standard of presentation
Fulfillment Operations Manager in Sydney employer: Vertiv
At Vertiv, we pride ourselves on being an exceptional employer, offering meaningful and fulfilling work in the heart of Port Melbourne. Our inspiring leaders foster a caring work culture that prioritises employee growth and development, while our competitive salary package, including a fully maintained company vehicle, ensures you are well-supported in your role. Join us to be part of a team that values innovation and collaboration, driving the future of technology together.
