At a Glance
- Tasks: Take charge of our IT Service Management platform and enhance service delivery.
- Company: Join Verse, a dynamic tech company in Perth with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible work options, and continuous learning opportunities.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Make a real impact on ITSM practices while growing your skills in a hands-on role.
- Qualifications: Experience with ServiceNow ITSM and strong problem-solving abilities required.
The predicted salary is between 121500 - 148500 $ per year.
Location: Perth, Western Australia, Australia
We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‑on, all‑rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement. You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.
Key Responsibilities
- Administer, configure, and support the ServiceNow ITSM platform
- Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
- Develop workflows, business rules, catalog items, forms, and dashboards
- Support integrations with other enterprise systems
- Maintain data quality, particularly across CMDB and service catalogues
- Act as a subject matter expert for ITSM processes and ServiceNow best practices
- Collaborate with IT teams, vendors, and business stakeholders
- Provide user support, troubleshooting, and platform optimisation
- Contribute to continuous service improvement initiatives
Skills & Experience
- Proven experience working with ServiceNow ITSM in a hands‑on role
- Strong understanding of ITIL processes and service management frameworks
- Experience with ServiceNow administration, configuration, and customisation
- Experience with reporting, dashboards, and performance metrics
- Ability to work across technical and non‑technical stakeholders
- Self‑starter with strong problem‑solving skills
Desirable (Nice to Have)
- ServiceNow certifications (CSA, CIS-ITSM or similar)
- Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
- Experience in enterprise or regulated environments
- Exposure to Agile or DevOps ways of working
Why Join Us?
- Work in a varied, hands‑on role with real ownership of the platform
- Opportunity to influence ITSM maturity and best practice
- Supportive team environment with ongoing learning opportunities
- Competitive salary and flexible working arrangements
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
ServiceNow/ITSM Specialist employer: Verse
Join a dynamic software business in Perth that is committed to innovation and transformation. As a Technical Lead, you'll not only play a pivotal role in modernising core ERP products but also enjoy a supportive work culture that prioritises ownership and accountability. With opportunities for professional growth into a CTO-level position and flexible working arrangements, this is an excellent employer for those seeking meaningful and rewarding employment.
