At a Glance
- Tasks: Troubleshoot and resolve complex technical issues for enterprise customers using Verkada's innovative platform.
- Company: Join Verkada, a leading tech company transforming security with AI-powered solutions.
- Benefits: Enjoy tailored healthcare, paid leave, wellness perks, and daily healthy meals.
- Other info: On-site role in vibrant Sydney office with opportunities for career growth.
- Why this job: Make a real impact in security technology while growing your skills in a dynamic environment.
- Qualifications: 1+ year in Technical Support or IT, strong networking knowledge, and excellent communication skills.
The predicted salary is between 64350 - 78650 $ per year.
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more.
About The Role
Verkada is expanding rapidly in Sydney and the JAPAC region. We are looking for a Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as customers' go-to person for difficult problems, and providing crucial support.
Your responsibilities will involve diving deep into intricate customer environments, troubleshooting complex systems, and educating customers and partners on installation and configuration best practices. You will collaborate closely with the Engineering and Product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will help develop the team by working with other engineers on tough problems, effective communication strategies, and mastery of the Verkada portfolio. This role requires that you be on-site 5 days per week at our vibrant office in Sydney where collaboration and innovation thrive.
What You'll Do
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring
- 1+ year of experience in a Technical Support Engineering or IT role
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience with electrical, Linux, APIs, Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Australia Employee Benefits
Verkada is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 66% covered
- Medical, optical, dental, and hospital coverage
- Paid parental leave policy & fertility benefits
- Life and Disability coverage
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, accrued vacation days, and personal sick time
- Wellness/fitness benefits
- Healthy meals provided daily
We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa. As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Technical Support Engineer employer: Verkada
Verkada is an exceptional employer, particularly for the Technical Support Engineer role in Sydney, where innovation and collaboration are at the forefront of our vibrant office culture. We offer comprehensive benefits that prioritise employee wellbeing, including tailored healthcare programs, generous parental leave, and wellness perks, all while providing ample opportunities for professional growth within a rapidly expanding company. Join us to be part of a transformative team that is making a significant impact across various communities worldwide.
