Are you naturally curious about cars, confident talking to customers and motivated by achieving great results?
We're looking for a Sales & Customer Support Specialist to join a leading luxury automotive brand. This is a fantastic opportunity for a switched-on, technically savvy, customer-focused sales professional to step into the world of premium automotive and become an expert across the brand's exciting vehicle range.
You'll be part of a high-performing Business Development Centre, connecting with customers, creating sales opportunities and delivering the kind of premium experience you'd expect from a luxury brand.
What you'll be doing
- Become a product expert across the brand's vehicle range, confidently talking customers through models, features and technology.
- Engage with customers and understand their needs, preferences and buying journey.
- Generate and qualify high-quality leads for the dealer network.
- Follow up with customers and dealers to maximise sales opportunities and conversion.
- Build strong customer relationships and deliver a consistently premium customer experience.
- Identify opportunities to progress customers through the sales journey.
- Capture customer information accurately and maintain up-to-date records in internal systems.
- Gather customer feedback and share insights to help improve the customer experience.
- Ensure all interactions comply with relevant Financial Services regulations.
- Work collaboratively with the wider team to achieve BDC and sales targets.
- Assist with a range of enquiries and administrative tasks as required.
What we're looking for
You'll ideally have experience in sales, customer service, hospitality or a similar customer-facing environment. Automotive experience would be great, but it's not essential. Experience within a premium or luxury environment will be highly regarded.
- Is confident, engaging and enjoys talking to people.
- Has a genuine passion or strong interest in cars and automotive technology.
- Tech-savvy with the ability to learn complex systems and explain technical features clearly.
- Knows how to build rapport and create great customer experiences.
- Has a natural sales mindset and enjoys identifying opportunities.
- Communicates clearly and professionally, both verbally and in writing.
- Is organised, motivated and comfortable working towards targets.
- Has excellent attention to detail and strong follow-through.
- Is proactive, curious and keen to learn.
- Works well as part of a team and takes pride in what they do.
Why join?
This is a great opportunity to get your foot in the door with a globally recognised luxury automotive brand and build your career in an exciting, customer-focused environment.
- Working with a prestigious and innovative automotive brand.
- A dynamic and supportive team environment.
- Exposure to the luxury automotive and retail industry.
- The opportunity to develop your sales, product and customer experience skills.
- 12-month fixed term full time contract with the potential to build valuable long-term industry experience.
If you're energetic, commercially minded and genuinely love cars and people, we'd love to hear from you.
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Sales & Customer Support Specialist in Melbourne employer: Veritas
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