At a Glance
- Tasks: Investigate system issues, analyse data, and implement solutions for our innovative platform.
- Company: Join VenueSumo, a global leader in leisure venue management technology.
- Benefits: Competitive salary, superannuation, and the chance to work with a dynamic team.
- Other info: Be part of a fast-growing company with visible contributions and career growth.
- Why this job: Make a real impact on attractions worldwide while growing your technical skills.
- Qualifications: Degree in IT or 5+ years experience, strong SQL skills, and coding knowledge.
The predicted salary is between 80000 - 100000 $ per year.
VenueSumo Pty Ltd is the all-in-one operating system for attractions and leisure venues, built by operators, for operators. Trampoline parks, family entertainment centres, escape rooms, zoos and more use our platform to run online booking, ticketing, POS, embedded payments, memberships, waivers and CRM. We're a global team across Australia, North America and the UK, and we give venues support seven days a week.
The role involves acting as the key link between our customers, support team and developers. When complex system issues arise, you'll analyse system behaviour and business requirements to determine the root cause, identify solutions, and implement system configuration or data fixes where appropriate. You'll also prepare clear functional specifications and technical briefs for developers, ensuring efficient delivery of system enhancements with minimal back-and-forth.
What you’ll do:
- Investigate escalated issues across our POS, Back Office, booking site, payments and hardware
- Dig into logs, databases, APIs and code to find root causes
- Make fixes directly: SQL queries, feature flags and platform configuration
- Write clear developer briefs and functional specs, then test and validate the fixes
- Be the technical go-to for API and third-party integrations
- Build reports and data exports, and keep our knowledge base current
- Lead communications during incidents, and mentor the support team
What you’ll bring:
- A degree in IT, Computer Science or a related field, or 5+ years of relevant experience
- Experience supporting SaaS or enterprise systems, including APIs and integrations
- Strong SQL, and the ability to read code (Python, JavaScript, C#, etc.)
- Experience documenting requirements and writing functional specs
- A sharp analytical mind and clear communication, including under pressure
Why VenueSumo:
You’ll work on a fast-growing, well-funded platform that’s used by venues around the world, in a small team where your work is visible every day.
Technical Systems Analyst in Melbourne employer: VenueSumo Pty Ltd
At VenueSumo, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Platform Architect, you will not only lead cutting-edge projects but also have ample opportunities for professional growth and mentorship within a supportive team environment. Located in a vibrant tech hub, we offer competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in technology.
