Join Ventia as a Systems Analyst and play a pivotal role in supporting the systems and applications that enable our teams across Australia and New Zealand to deliver essential services every day. This is an exciting opportunity to work with critical business systems, drive continuous improvement initiatives, and help shape the future of business operations while you find your further with Ventia.
We welcome applications across Australia and NZ.
Why work with Ventia?
- Permanent full-time opportunity with long-term career growth
- Hybrid working model offering flexibility and work-life balance
- Be part of a collaborative and supportive team focused on continuous improvement
- Exposure to enterprise systems and critical business platforms
- Access ongoing learning, development and capability-building opportunities
- Access to employee benefits such as corporate travel discounts, novated leases, private health discounts, credit discounts and more
- Variety of Health and Wellness initiatives including Fitness Passport
About the role
As a Systems Analyst, you'll support the administration, optimisation and governance of enterprise platforms to ensure reliable service delivery and a great user experience. Additionally, you'll:
- Administer enterprise SaaS platforms including user access, permissions and system configuration
- Monitor system performance, licence utilisation and platform compliance requirements
- Manage incidents, escalations and root cause investigations to minimise business disruption
- Support platform upgrades, releases and change activities, including testing and risk assessments
- Identify and implement continuous improvement opportunities to enhance system performance and user experience
- Build strong relationships with internal stakeholders, vendors and delivery partners to support business outcomes
About you
- Experience in systems administration, telephony administration or enterprise SaaS platforms
- Relevant platform certifications such as Genesys, Salesforce or SAP ESM will be highly regarded
- Strong analytical and troubleshooting skills with the ability to resolve complex issues
- Experience supporting business-critical applications and managing competing priorities
- Excellent communication and stakeholder engagement skills
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
Systems Operations Analyst in Parramatta employer: Ventia
Ventia is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of telecommunications. With a strong focus on employee growth, you will have the opportunity to mentor and lead a talented design team while working on impactful projects across Queensland. The hybrid work model offers flexibility, allowing you to balance your professional and personal life effectively, making Ventia a rewarding place to advance your career.
