At a Glance
- Tasks: Lead a team of Customer Service Coordinators to deliver top-notch service 24/7.
- Company: Join Ventia, a leader in customer experience across Australia.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Collaborative culture with a focus on continuous improvement and support.
- Why this job: Make a real difference by guiding a passionate team in a dynamic environment.
- Qualifications: Experience in leadership, customer service, and strong problem-solving skills.
The predicted salary is between 81000 - 99000 $ per year.
Ventia is seeking an experienced Team Leader to guide a team of ~15 Customer Service Coordinators within our 24/7 National Contact Centre across Australia.
You will lead day-to-day performance, optimize workload, and ensure high-quality customer service.
You will coach, mentor and manage staffing, coverage, and incidents while monitoring KPIs and SLAs.
Strong stakeholder management and problem-solving are essential, with a collaborative, hands-on leadership style.
Customer Experience Team Lead - 24/7 Operations in Parramatta employer: Ventia
Ventia is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of telecommunications. With a strong focus on employee growth, you will have the opportunity to mentor and lead a talented design team while working on impactful projects across Queensland. The hybrid work model offers flexibility, allowing you to balance your professional and personal life effectively, making Ventia a rewarding place to advance your career.
