Ventia is seeking an experienced Team Leader to guide a team of ~15 Customer Service Coordinators within our 24/7 National Contact Centre across Australia. You will lead day-to-day performance, optimize workload, and ensure high-quality customer service.
You will coach, mentor and manage staffing, coverage, and incidents while monitoring KPIs and SLAs. Strong stakeholder management and problem-solving are essential, with a collaborative, hands-on leadership style.
Customer Experience Team Lead - 24/7 Operations employer: Ventia
Ventia is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of telecommunications. With a strong focus on employee growth, you will have the opportunity to mentor and lead a talented design team while working on impactful projects across Queensland. The hybrid work model offers flexibility, allowing you to balance your professional and personal life effectively, making Ventia a rewarding place to advance your career.
