Receptionist in Yeppoon

Job Description

Job Description

Transforming self-belief and physical capacity with unrivalled care

The role of Receptionist is about supporting our operations team to deliver unrivalled care to our clients.

You are often the first and last impression of Vector Health on our clients.

A warm, open and approachable personality and sincere customer service delivery are a must for this role.

The job role encompasses a range of duties that are listed below.

You will work in an experienced team to deliver outstanding support services to clients and our team members.

Duties could encompass the following

• Following closing procedures of facility
• Basic reconciliation of daily takings (eftpos and cash)
• Some light cleaning
• Stocktaking
• Greeting Clients as they enter facility
• Booking appointments
• Entering in new referrals and new clients into a database
• Attention to detail following set processes
• Maintaining client confidentiality
• Written communication through email and entering information into work databases.
• Assisting with managing calendars of allied health and fitness professionals
• Taking customer payments via Hi Caps, Eftpos and Cash.
• Invoicing and Receipting customers
• Participating in work meetings as directed
• Copying, Scanning, Faxing as required

Qualifications required

• Drivers’ Licence – Open C Class
• Blue Card (working with children)

Qualifications preferred

• Certificate II or III Business Operations
• Completed Grade 12 with minimum pass English and Maths
• Key Skills Required
• Interpersonal communication
• Verbal – able to articulate yourself well to clients and co-workers
• Verbal – conflict resolution skills or ability to acquire through training
• Must love working with people
• Outward positive attitude
• Written – Able to write professional emails, take and pass on messages that convey accurate information to receiver.
• Use of Technology
• Used and proficient with Microsoft Suite
• Used or ability to acquire knowledge for customer database systems
• Phone
• Hi Caps knowledge or ability to acquire knowledge
• Eftpos use
• Fax, scanner and Photocopier
• Organisational Competence
• Takes initiative in solving problems
• Can demonstrate how to structure a work day, week and month
• Can follow set procedures
• Can cope with changes to set plans or structured work systems
• Attention to detail
• Ability to multi-task
• Customer Service
• Cash Handling Experience
• Friendly, enjoy working with people
• Desire to help people
• Keeping personal information of clients private (Confidentiality and privacy). An understanding of the importance and ability to demonstrate this everyday.
• Other Relevant Information
• Criminal History Check required prior to employment
• Blue Card must be current at time of commencing employment.

Your Blue Card must be kept current during times of employment.

If your blue card lapses during your employment, you cannot work until such time as it is renewed and evidence provided to Vector Health & Performance.

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