At a Glance
- Tasks: Coordinate service operations and manage schedules for technicians to ensure smooth workflow.
- Company: Join Valton Equipment, a dynamic team in Mortlake focused on customer service and efficiency.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Fast-paced role with a collaborative team atmosphere and potential for career advancement.
- Why this job: Be the vital link between customers and technicians, making a real difference in service delivery.
- Qualifications: Experience in service coordination or scheduling, with strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
Valton Equipment is seeking an organized, proactive, and customer-focused Service Coordinator to join our team in Mortlake. In this pivotal role, you will serve as the central hub of our service department operations, bridging the gap between our customers, field and workshop technicians, and management. Reporting directly to the Workshop Manager, you will oversee day-to-day workshop scheduling, streamline service workflow, maintain clear communication with clients, and handle core administrative tasks to ensure seamless equipment maintenance and repair services.
Key responsibilities
- Coordinate and manage daily schedules for workshop and field service technicians to optimize efficiency and workload distribution.
- Prioritize emergency repairs, scheduled routine maintenance, and pre-delivery inspections on machinery.
- Monitor service jobs from initial intake through to completion, adjusting schedules dynamically to meet customer timelines.
- Act as the primary point of contact for customer service inquiries via phone, email, and front desk.
- Provide clear, accurate, and timely updates to customers regarding repair status, estimated job completion times, and service costs.
- Prepare initial service job estimates and obtain customer authorizations prior to commencing non-routine work.
- Create, open, and update work orders accurately in the dealership management system.
- Liaise with parts staff to ensure required components are allocated and available before jobs commence.
- Review completed job sheets, technician hours, and work notes to prepare accurate service invoices.
- Ensure all job documentation complies with company standards, safety guidelines, and manufacturer requirements.
About you
- Previous experience in a service coordination, workshop administration, or scheduling role.
- Experience within agricultural, heavy machinery, automotive, or industrial equipment sectors is highly regarded.
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Demonstrated ability to multitask, prioritize high-volume workloads, and manage time effectively under pressure.
- Proficient in business software (Word, Excel, Outlook) and comfortable learning enterprise resource planning (ERP) or dealership management platforms.
- Strong critical thinking skills with an aptitude for handling logistical challenges on the fly.
- A collaborative attitude with the ability to work effectively alongside technicians, management, and external stakeholders.
About us
Valton Equipment is located in Mortlake, VIC.
Service Co-ordinator in Mortlake employer: Valton Equipment Pty ltd
Valton Equipment is an exceptional employer located in Mortlake, offering a dynamic work environment where teamwork and customer focus are at the forefront. With a commitment to employee growth, we provide ongoing training and development opportunities, ensuring our staff can thrive in their roles while contributing to meaningful service outcomes. Our supportive culture fosters collaboration and innovation, making it an ideal place for those looking to make a real impact in the agricultural and heavy machinery sectors.
