At a Glance
- Tasks: Lead customer onboarding, manage projects, and deliver tailored solutions.
- Company: Join Forms Express, a leader in innovative payment solutions.
- Benefits: Competitive salary, performance incentives, and career growth opportunities.
- Other info: Dynamic, fast-paced environment where your contributions truly matter.
- Why this job: Make a real impact by helping clients succeed with cutting-edge payment solutions.
- Qualifications: Experience in customer success, project planning, and strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
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Forms Express is looking for an experienced Customer Service Onboarding Lead to support our customers.
About Forms Express
Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered.
Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in Australia and New Zealand.
Join us in 2025 as we do more with e Notices, Flexipay and AI!
The Role
As a Customer Service Onboarding Lead you will drive customer success, plan and execute projects, foster strong relationships and deliver solutions.
Key Responsibilities
- Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
- Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
- Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
- Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
- Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.
- Assist with daily Customer Service duties, such as quoting, invoicing, and providing customers updates, data entry etc.
- Your Daily Impact
- Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
- Requirements Gathering: Work with clients to understand their needs and tailor solutions.
- Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
- Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.
About You
- Strong background in customer success, onboarding, or project planning.
- Proven ability to gather requirements, plan workflows, and manage client expectations.
- Exceptional communication and relationship-building skills.
- Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
- Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.
Why Forms Express?
- Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.
- Career Growth: Opportunities for advancement and professional development as we grow our market presence.
- Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
- Competitive Compensation: Attractive salary with performance-based incentives.
For more information about Forms Express, please visit our website at
https://www. formsexpress. com. au/
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
- Seniority level
- Associate
- Employment type
- Full-time
- Job function
- Customer Service
- Industries
- IT Services and IT Consulting
- #J-18808-Ljbffr
Customer Service Onboarding Lead in Geelong employer: Valsoft Corporation
Forms Express is an exceptional employer that champions innovation in payment solutions, offering a dynamic and collaborative work environment where your contributions truly matter. With a strong focus on career growth and professional development, employees are empowered to advance their skills while enjoying competitive compensation and performance-based incentives. Join us in shaping the future of local government billing in Australia and New Zealand, and be part of a team that values customer success and fosters meaningful relationships.
