Rail Services Officer - 24/7 Customer Concierge

Rail Services Officer - 24/7 Customer Concierge

Full-Time 24.3 - 29.7 $ / hour (est.) On-site
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At a Glance

  • Tasks: Assist passengers, sell Myki, and ensure station readiness across multiple locations.
  • Company: Join V/Line, a leading rail service provider with a focus on customer experience.
  • Benefits: Attractive hourly rate, superannuation, and free training including a Certificate 3.
  • Other info: Flexible full-time or part-time roles with a 24/7 rotating roster.
  • Why this job: Be part of a dynamic team that makes travel easier for everyone.
  • Qualifications: No prior experience needed; just a passion for helping others.

The predicted salary is between 24.3 - 29.7 $ per hour.

V/Line is seeking Services Officers for the South Western Line as part of the 2026 Talent Community. Roles may be full-time or part-time with a 24/7 rotating roster.

Responsibilities include:

  • Assisting passengers
  • Selling Myki
  • Maintaining station readiness across multiple stations within an 80 km radius of your home depot

Initial training is provided, including a Certificate 3 in Rail Customer Service, and the remuneration includes an attractive hourly rate plus superannuation and free.

Rail Services Officer - 24/7 Customer Concierge employer: V/Line

V/Line is an exceptional employer that prioritises employee growth and development within a dynamic and supportive team environment. With flexible working arrangements, free MYKI travel across Victoria, and a commitment to community impact, V/Line offers a unique opportunity to contribute to the vital transport network while enjoying a collaborative culture that values diverse perspectives and fosters creativity.

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Contact Details:

V/Line Recruitment Team

We think you need these skills to ace Rail Services Officer - 24/7 Customer Concierge

Adaptability
Problem-Solving Skills
Communication Skills
Time Management
Attention to Detail
Teamwork
Customer Service