V/Line's Communications & Engagement team is seeking a Customer Experience Officer on a 0.7 FTE parental leave cover through to May 2027. Based at head office in Melbourne, you will help deliver customer experience, communications and readiness initiatives across the network.
You will coordinate customer information, develop content, brief and deploy temporary staff during events, and build strong relationships with internal teams to ensure accurate information and positive outcomes.
Customer Experience Officer (Flexible Hours + Free Travel) in Melbourne employer: V/Line
V/Line is an exceptional employer that prioritises employee growth and development within a dynamic and supportive team environment. With flexible working arrangements, free MYKI travel across Victoria, and a commitment to community impact, V/Line offers a unique opportunity to contribute to the vital transport network while enjoying a collaborative culture that values diverse perspectives and fosters creativity.
