Conductor in Geelong

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver.

As a Conductor – Annual Leave Relief (ALR), you are integral to the success of V/Line’s Customer Group. This role is designed to cover periods of annual leave when other conductors are on leave, so you need to have great flexibility within your roster, working hours and location. Our Conductor ALR role is based onboard our trains primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps. You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to all our passengers. Keep in mind that you will need to work at a 24/7 rotating roster and you will be required to sign on and work at various stations along the South West line within 80km of your home depot.

Key accountabilities include:

• Customer Service & Information: Be the go-to person for passengers, helping and providing information to customers face to face, and via a PA system.
• Train Preparation: Ensure trains are ready for service, from cleanliness to functionality.
• Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.
• Platform Duties: Oversee train departures and assist with luggage at stations.
• Coach Duties: Manage coaches during planned and unplanned disruptions and events.
• Fault Reporting: Manage and report any equipment or facility issues.
• Emergency Management: Be prepared to handle service disruptions and emergencies.

About You

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism.

Our ideal candidate will possess the following:

• Previous, recent, face-to-face customer service experience.
• Live within an acceptable distance from the station to support safety and effective fatigue management (circa 40km).
• Have the ability to exert up to 23kg of force on occasion (e.g. lifting items up to 10kg, squatting and/or bending, standing for extended periods).
• Valid Drivers Licence.
• The ability to work a 24/7 rotating roster.
• Willingness and ability to travel to other stations along the line within the region, up to 80km from your home depot.

We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer. This position will be paid in line with the V/Line Rail Operations and Administration. The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3+ musculoskeletal check.

Applications close: Friday 30th October 2026.