At a Glance
- Tasks: Lead a team to enhance customer satisfaction and streamline service processes.
- Company: Dynamic organisation focused on exceptional customer relations.
- Benefits: Competitive salary, career growth, and supportive work environment.
- Other info: Join a motivated team and enjoy a fulfilling career path.
- Why this job: Make a real difference in customer experiences and develop your leadership skills.
- Qualifications: 3+ years in customer service with strong communication and problem-solving skills.
The predicted salary is between 54450 - 66550 $ per year.
Job Type: Permanent position | Full time position
Job Description
In your role as Customer Service Manager, your responsibilities will include but are not limited to:
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
- Ensuring operational efficiency within the organisation.
- Providing direction and feedback to team members and assisting with recruitment.
- Managing, motivating and developing staff providing customer service.
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
- Meeting and exceeding client KPI’s.
The Skills and Expertise
To be considered for this role, you are required to have
- Minimum 3 years experience.
- Exceptional customer service experience.
- Strong attention to detail and time management / organisation skills.
- Highly developed verbal & written communication skills.
- The ability to manage and communicate to staff and clients.
- Problem solving skills.
- Intermediate computer skills (Word, Excel, Outlook).
- Dependable, highly organised and motivated.
- Own car and Drivers Licence.
- #J-18808-Ljbffr
Customer Service Manager in Sydney employer: V.D.G. PTY. LTD.
As a Customer Service Manager at our company, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong focus on teamwork, and opportunities to enhance your skills while making a meaningful impact on customer satisfaction. Located in a vibrant area, our workplace fosters a culture of innovation and collaboration, ensuring you feel valued and engaged every day.
