Retail Security Specialist L Full Time L Townsville (Above Award Remuneration)

Allied Security is an Australasian company with extensive coverage across Australia and New Zealand. Formed by current management in 1992, Allied Security has grown into a national and international security company built on strong relationships, high levels of service, and genuine attention to client needs.

The Retail Security Specialist is a dedicated, full-time security role responsible for managing crime-related loss in high-loss retail stores. This position serves as a critical link between store operations, security systems, and law enforcement to deliver a comprehensive loss prevention strategy.

Why Join Allied Security as a Retail Security Specialist?

• Above-award pay: Remuneration above the Security Industry Award at the Level 5 Full-Time rate, with all entitlements including superannuation, paid leave, and penalty rates.
• Stable full-time hours: Guaranteed hours with consistent scheduling — no chasing shifts.
• Career progression: Clear pathways into senior security & site supervision roles across our network.
• Supportive national team: Work within an experienced, professional team backed by Allied Security's national operations and management structure.

Key Responsibilities

• Maintain a visible presence on the shop floor, respond to and manage safety incidents in real-time, assist covert security personnel, and provide deterrence against high-frequency theft.
• Build and maintain relationships with local police, Centre Management, and security teams, and ensure timely reporting of theft and security incidents.
• Review CCTV footage, collect and organise evidence, upload to the reporting system, and serve as the primary point of contact for police requests.
• Monitor and respond to all loss technology alerts in partnership with the Security Operations Centre, and identify and report high-harm offenders.
• Ensure team members are using and wearing safety devices.
• Assist in investigating internal stock theft.
• Ensure all merchandise is properly product protected.
• Maintain physical security of store premises.
• Provide value-added support across: high risk products, threatening situations and reporting, product protection execution, shop floor security, technology systems and alerts.

Skills, Knowledge and Qualifications

• Minimum 3 years' experience in retail security in a supervisor capacity, loss prevention, or a similar security-focused role.
• Retail Security Supervisor experience highly preferred.
• Current Queensland Security Licence.
• Current First Aid Certificate.
• Current National Police Check.
• Strong understanding of loss prevention best practices, security systems, and criminal law related to retail theft.
• Excellent verbal and written communication skills, with the ability to interact effectively with team members, customers, and law enforcement.
• Proficient in the use of surveillance equipment including CCTV systems, alarm systems, and other security technologies.
• Strong analytical and problem-solving skills with the ability to make quick, informed decisions under pressure.
• Exceptional attention to detail and ability to identify suspicious behaviour in a retail environment.
• Physical capacity to stand or walk for extended periods and respond to emergency situations swiftly.

Position is located in Townsville, QLD.