West End Hotel Townsville proudly stands as part of the Star Group – Queensland's largest independent hotel and pub business. We do things a little differently here. If you like to zig while others zag, you might be just who we're looking for to join our vibrant, fast‐paced team.
As we continue to grow and evolve, we're on the lookout for a passionate and experienced Duty Manager to take the lead in supporting day‐to‐day operations and delivering unforgettable customer experiences.
What You'll Be Doing
- Supporting the Management Team in all aspects of venue operations
- Leading by example to create a positive, motivated team culture
- Ensuring exceptional customer service across all areas
- Contributing to staff training and development
- Overseeing compliance with licensing, RSA and venue policies
What We're Looking For
- Current RMLV & Approved Manager's License (essential)
- Previous experience in a similar hospitality leadership role
- A true team player with a "hands‐on" attitude
- A passion for customer service and creating memorable experiences
- Strong multitasking skills and the ability to stay calm under pressure
- Availability to work nights, weekends, and public holidays
- Highly motivated, reliable, and ready to hit the ground running
Why Join Us?
At Hotel West End Townsville, we believe hospitality is all about heart – making people feel welcome, valued, and part of something special. We're big on culture, big on service, and even bigger on supporting our people.
Duty Manager - West End Hotel Townsville employer: uWorkin
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