At a Glance
- Tasks: Provide exceptional customer service and support to patients and families in a healthcare setting.
- Company: Join a community-driven organisation with a focus on collaboration and inclusion.
- Benefits: Competitive pay, generous leave, and a supportive work environment.
- Other info: Enjoy career growth opportunities and a unique blend of rural and urban living.
- Why this job: Make a real difference in people's lives while enjoying a relaxed lifestyle in beautiful North Queensland.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 50 - 55 $ per hour.
Explore your career options in Ingham where life is a little bit sweeter!
Make a meaningful impact in a role where people come first. You'll be the welcoming and supportive link between patients, families, the public, and our healthcare team, delivering exceptional customer service with empathy and professionalism. Working in a collaborative environment, you'll help drive outstanding patient experiences and organisational success while contributing to a workplace culture that reflects our shared values and commitment to excellence.
The town of Ingham is just over an hour's drive north from Townsville and offers a unique collection of culture, fresh produce and vast green landscapes. Just a short drive southwest of Ingham provides an opportunity to discover the awe-inspiring Wallaman Falls, Australia's highest permanent single drop waterfall. A little further north of the town is the pristine Hinchinbrook Island, a nature lover's paradise.
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements. Casual Rate: $50.21 to $55.84 p.h. (AO3) 12.75% employer contribution to superannuation.
Requirements
- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- This is a Vaccine Preventable Disease (VPD) risk role.
- Probation period may apply.
- Pre-employment checks will be conducted.
Please refer to the Role Description for further details. Applications close: Tuesday, 25 August 2025. Unsolicited resumes from recruitment agencies will not be accepted.
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