Administration Officer

Job Description

This position plays a key role in providing direct administrative support for the relevant section, keeping the customer at the heart of all activities.

The role also supports the smooth coordination of day-to-day administrative processes to help the section deliver effective services., Provide excellent customer service to a wide-ranging customer base including external and internal customers, government departments, council leadership, Mayor, and Council.

Deliver service requests, work orders, record keeping, correspondence, analysis and reporting, scheduling, and procurement activities to meet the needs of the section.

Ensure document preparation is aligned with section/division objectives and factually responds to the issue at hand.

Ensure accurate record keeping (including decisions, recommendations, and resolutions) in the appropriate system in accordance with all record keeping standards.

Ensure the workflow and work performance of the administration unit is optimal.

Provide support across the administration function of the division from multiple work sites, as required.

All other duties as reasonably required.

About the Employer

Townsville City Council is the largest local government authority in Northern Australia.

We're committed to supporting our people through a strong focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms and PPE provided (if applicable)
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
• About the Candidate

Qualifications commensurate with Certificate IV in Business or similar competency and/or minimum 3 years relevant experience.

Current \"C\" class drivers' licence Well-developed excellent customer service and communication skills Excellent computer skills including proficiency in the Microsoft Office suite Ability to work independently along with the ability to prioritise and manage time effectively Undertaking duties in various work locations and teams throughout the Infrastructure and Operations Division as required.