Key Account Manager – Retail Grocery in Sunshine Coast

Our client is a major multinational food solutions processor, supplying premium product offerings into global markets, in addition to supplying the retail grocery and food service market domestically. The organization has invested in state-of-the-art processing facilities, which, along with their commitment to new product development, has contributed to the organization's history of continued growth. In order to support this growth in the organization's retail grocery channel, there is currently an exciting opportunity to join the business in the role of Key Account Manager.

The Key Account Manager will play a pivotal role in driving the growth and overall profitability of the domestic retail value-add channel. This position is responsible for managing major high-volume retail customer partnerships, including key supermarket chains, emerging growth accounts, and meal-kit partners, with a strong focus on strategic account planning, pricing strategies, and New Product Development (NPD) execution.

More specifically, you will be involved in the following:

• Developing and executing comprehensive retail account plans for key national customers to maximize sales revenue and long-term business value;
• Collaborating cross-functionally with internal teams (Operations, NPD, Supply Chain, and Marketing) to drive channel-specific product launches and innovation in value-add range;
• Tracking, evaluating, and optimizing commercial performance against key channel KPIs and targets;
• Managing pricing and margin strategies to ensure market competitiveness while driving bottom-line profitability;
• Building and maintaining strong, trusted-advisor relationships with key retail buyers and category management teams;
• Supporting in-store execution strategies, brand initiatives, and promotion planning to maximize product visibility and sell-through.

Required experience:

• 5+ years' experience in a Key Account Management or Senior Account Management role within FMCG sales;
• Proven track record managing major Australian supermarket or retail customer accounts (e.g., Aldi, Woolworths, Coles, Costco);
• Prior experience in chilled FMCG categories such as dairy, protein or poultry would be an asset;
• Strong commercial acumen with a passion for new product development (NPD), value-add innovation, and range execution;
• Demonstrated negotiation, stakeholder management, and communication skills with a consultative, collaborative approach;
• Prior experience or the ability to work in a technical/commercial variable such as input costs, market trends etc.;
• Post-graduate qualifications in Marketing or Business would be an asset.

Benefits:

• Join a high-growth, financially stable multinational organization experiencing significant capital investment;
• High-impact, pivotal role with direct visibility across major national retail accounts;
• Competitive remuneration package ($150,000 – $180,000 + 12% superannuation);
• Sunshine Coast location, with relocation assistance available for interstate candidates.

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