US Embassy and Consulates in Australia – Yarralumla ACT
The Diplomatic Technology Assistant is a member of the Diplomatic Technology Customer Engagement team. The incumbent is responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms.
As part of the DT systems support team, the incumbent provides Tier 1 operational support to customers on classified and unclassified systems, primarily in Controlled Access Areas (CAA) of the mission. The incumbent also participates in Diplomatic Technology initiatives and performs other assigned duties, emphasizing a comprehensive approach to IT administration and support.
As a DT Assistant, you will also maintain COMSEC accountability.
All selected candidates must be able to obtain and hold a Top Secret security clearance.
Please note that this role is only open to U.S. citizens.
SKILLS AND EXPERIENCE
Candidates must meet one of the following combinations of education and experience:
At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of at least two years of full-time post-secondary study at a college or university; OR
At least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12).
EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age (40 years or older); disability; genetic information;orpregnancy, childbirth, or related medical conditions.
BENEFITS:
The U.S. Mission offers a competitive compensation and benefits package for local employees. Find out more by clicking the link Benefits and Compensation for Locally Employed Staff
APPLICATIONS CLOSE: NOVEMBER 15, 2026
If you have any questions or concerns about the application process, please email: **********@state.gov
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Diplomatic Technology Assistant in Canberra employer: US Embassy and Consulates in Australia
The US Embassy and Consulates in Australia offer a dynamic work environment in Sydney, where you can contribute to the safety and security of U.S. personnel while engaging with local law enforcement. With a strong emphasis on professional development, employees benefit from unique training opportunities and a collaborative culture that values integrity and service. Working here not only provides meaningful employment but also allows you to be part of a mission that impacts international relations.
Contact Details:
US Embassy and Consulates in Australia Recruitment Team
