Intelligence Analyst

There’s no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU to join our field teams. Come shape our future with us and make a real and lasting impact across our teams.

Due to an internal promotion, we are excited to be sourcing for an Intelligence Analyst for our Developer Services team, which forms part of our Customer & Innovation Group. The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services.

Digital innovation is central to the work our Developer Services team. This is why they recently won the Customer Experience Award at OzWater 2025 for their Transformation Project, which successfully delivered an innovative digital solution in parallel with a cultural change program meeting the needs of various customer groups.

As the Intelligence Analyst in Developer Services, your role in this digital innovation culture will be to create and manage real-time data analytic interfaces, collate and analyse data to report on and enhance business performance, and utilise market insights to build predictive models.

Some of your accountabilities will include:

• Collate and analyse data relating to customers and markets using business intelligence methods and formats. Involves working independently and collaborating with stakeholders to understand reporting needs to build algorithms and establish the data systems.
• Support collection of business requirements using a variety of methods such as interviews, document analysis, Salesforce digital data, and workflow analysis to express requirements clearly and succinctly.
• Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.
• Execute and deliver elements of the digital roadmap, leveraging agile and design-thinking principles to drive sustainable implementation.
• Contribute to the preparation of various data and analytics reports related to water approval compliance; debt recovery; operational, financial, and statutory performance.

About You: We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills, and experiences:

• Bachelor’s degree in data science, Statistics, Mathematics, Technology or equivalent work experience.
• Prior experience in the creation of complex reports such as the use of DAX code and Power Query for data transformation and modelling in data visualisation tools such as Power BI and in GIS.
• Experience in analysis of disparate data sets to create semantic models balancing attention to detail with big-picture perspective.
• Portfolio showcasing T-SQL, DAX and Power Queries for data transformation and modelling within Power BI.
• To understand reporting needs and inputs to facilitate the creation of models and tools to enable self-servicing.

Why Urban Utilities? At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.

Speaking of which, here’s just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family.
• Generous Salary Packaging options, including novated leases.
• Corporate discounts across Health insurance, technology and more.

Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180. Visit our website to learn more about us at www.urbanutilities.com.au.

How to apply: Click on the ‘Apply” to complete your application. Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au.