Urban Rest Melbourne is seeking a dedicated Guest Services Agent to join the front office team in a full-time role on a rotating roster. You will welcome guests, manage check-ins and check-outs, handle enquiries, and convert them into direct bookings while offering upsells and ensuring accurate guest accounts.
The role requires 1–2 years in front office or guest services within hotels or serviced apartments, familiarity with Guesty or RMS, and a strong, calm communication style.
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Front Desk Guest Services Agent - Melbourne CBD employer: Urban Rest Pty
Urban Rest Pty is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the APAC region. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while contributing to our mission of driving revenue growth. Our commitment to innovation and teamwork makes Urban Rest a rewarding place to work, where your contributions are valued and recognised.
