At a Glance
- Tasks: Build strong relationships with customers and guide technical deployments for cloud security.
- Company: Join Upwind, a cutting-edge Cloud Security Platform revolutionising risk management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on creativity and collaboration.
- Why this job: Make a meaningful impact in cloud security while working with innovative technology.
- Qualifications: Strong communication skills and experience in customer support or technical roles.
The predicted salary is between 54000 - 66000 $ per year.
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.
We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands‐on support to drive engagement and satisfaction.
Responsibilities
- Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities.
- Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities.
- Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience.
- Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions.
- Partner with sales during renewals and expansion to align technical planning with customer needs and drive value.
- Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform.
- Understand and advocate for your customers' needs cross-functionally (i.e. Product Management and Technical Support).
Technical Account Manager in Gold Coast employer: Upwind
Upwind offers a dynamic work environment where employees can think creatively and explore new ideas. The company emphasizes the importance of making a meaningful impact on growth, providing opportunities for professional development and engagement with customers. With a focus on innovative cloud security solutions, Upwind fosters strong relationships and supports its team in delivering exceptional value to clients.
