At a Glance
- Tasks: Troubleshoot complex technical issues and provide exceptional customer support.
- Company: Join Upwind, a cutting-edge Cloud Security Platform.
- Benefits: Competitive salary, ongoing training, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and creativity.
- Why this job: Make a real impact in cloud security while enhancing your tech skills.
- Qualifications: 1-3 years in technical support, cloud expertise, and strong problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
Description
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters.
With industry-leading efficiency and e BPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security.
From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.
At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
Description
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters.
With industry-leading efficiency and e BPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security.
From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.
At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We’re looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions.
You’ll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
- Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
- Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
- Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
- Create and update support documentation while logging all interactions in the support system.
- Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements
- 1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
- Fluency in English (both written and spoken).
- Experience in My SQL - Must
- Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
- Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
- Experience with Open Search, Grafana, and various analysis tools for troubleshooting - Must
- Experience in cybersecurity, with an emphasis on cloud environments.
- Ability to adapt and learn, working effectively both solo and within a team setting.
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Cloud Security Support Engineer in Melbourne employer: Upwind Security, Inc.
At Upwind, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As a Technical Support Engineer in Australia, you'll benefit from ongoing training and development opportunities, allowing you to enhance your skills while making a meaningful impact in the cloud security space. Our collaborative environment encourages creative thinking and problem-solving, ensuring that you not only contribute to our growth but also thrive in your career.
